Client challenge Our client was faced with strong market pressures and decreasing EBITDA figures. They were looking for a consolidated and cost effective research services supplier to replace the current supplier structure and internal teams without negative effect on customer satisfaction, speed and quality.
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Client challenge A Market Research SaaS company was about to lose revenue, as their major client has not enough technical capacity to use the software capabilities. Leading in increased technical support involvement and decreased client satisfaction.
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A Global Brand in Electronics is running a brand tracking project among 12 product categories in 20+ markets – total of 239 product country combinations to be reported. The final reports are consistently not ready on time for the strategic planning sessions. The responsible agency provides top line reports 8-10 weeks after the field closes….
Read moreImprove operating profit Transfer knowledge and best practices across all locations Achieve efficiencies of internal teams: spend less time in coordinating the suppliers responsible for the different RSS stages
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